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Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company

by J.W. "Bill" Marriott Jr.

In Without Reservations, global business leader and hotel industry icon J.W. “Bill” Marriott, Jr., shares both the story of and the recipe for the success of Marriott International, one of the world’s leading hotel companies. The company began with one family-run root beer stand and grew over eight decades, through his leadership, into a global corporation that is widely respected for the business it does and the way it does business. In 1964, on the eve of being named president of the company, Marriott’s father, founder and then-CEO J. Willard Marriott, Sr., tucked a letter in his 32-year-old son’s desk drawer. The letter contained insights and guideposts that proved invaluable as Bill Jr., blazed the trail not only for his company, but for the hospitality industry as well. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. Without Reservations is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold.

J.W. “Bill” Marriott, Jr., became executive chairman of Marriott International, Inc., in 2012 after being the company’s chief executive for forty years. He is an American business icon who has successfully created a multi-billion-dollar global hotel company. He divides his time between the Washington, DC, area and New Hampshire with his wife, Donna. They have four children, fifteen grandchildren, and seven great-grandchildren.

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