Membership Operations Workshops

What the Sponsor Wants
Thursday 9:45 a.m.-11:00 a.m. Room 202D
As sponsors evaluate and manage their sponsorship opportunities, the first question they ask is: "What's the return on investment?" Hear from a panel of business leaders from different industries who will reveal what they expect your organization to offer in the way of sponsorship fulfillment.
Speaker: Mandy Burnette, Director of Resource Development, Greater Richmond (VA) Chamber of Commerce

An Effective Ambassador Program
Thursday 11:15 a.m.-12:30 p.m. Room 202B
With their very public role, Ambassadors serve as an extension of your chamber. Make sure you have the right people representing your organization by learning how to identify, train and manage this vital volunteer workforce.
Speakers: Kate Volman, Vice President., Business Development, Greater Boca Raton (FL) Chamber of Commerce; Emily L. Waite, CCM, IOM, Vice President of Chamber Services, Wichita Falls (TX) Chamber of Commerce

Blueprint for Membership Operations
Thursday 11:15 a.m.-12:30 p.m. Room 202C
You need a a clear picture of your operations to know how streamlined and effective your membership department truly is. A blueprint, which shows how your chamber's resources are being utilized, is the best way to maximize your efforts. Discover how various interactions between your staff and members impact the member experience.
Speaker: Luann Feehan, Vice President, Member Development,The Greater Kansas City (MO) Chamber of Commerce

Data-Driven Trends and Decisions
Friday 9:45 a.m.-11:00 a.m. Room 202E
Many organizations are great at collecting data, but very few are using it effectively to drive strategy. Discover the power of the data when you capture this valuable information, analyze it, and apply it to your organization's strategic plan.
Speakers: Chris Cotton, Research Coordinator, Nashville Area (TN) Chamber of Commerce; Dr. Garrett Harper, Research Director, Nashville Area (TN) Chamber of Commerce

Technology and Membership
Friday 11:15 a.m.-12:30 p.m. Room 203C
Put technology to work for you! A wide range of cost-effective platforms and programs - tools and tricks - can increase sales leads and help you manage your operations more effectively.
Speakers: Steve Robinson, Regional Development Director, Constant Contact; Ben Wolf, IOM, Vice President, Member Services, Nashville Area (TN) Chamber of Commerce