Road Work: Michigan Chambers Help with Transportation Funding

Hannah Nequist on Tuesday, November 24, 2015 at 4:00:00 pm 
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After a long and hard fight in the legislature and at the ballot box, Michigan finally has a long-term plan for road funding.

Transportation funding has been a top priority for several years, but the final solution wasn’t found until after voters in May struck down a measure that would have increased the state sales tax by 1% to help raise $1.2 billion for transportation. In the worst defeat for a Michigan ballot measure in 52 years, 80% of voters said no. While it was clear that this particular plan was not what voters wanted, the public and the business community were still clamoring for a solution to solve a looming transportation crisis.

According to a study released in the spring, 38% of Michigan’s major roads are in poor condition, 45% are fair, and only 17% are good. Under current funding, the Michigan Transportation Asset Management Council estimates that 53% of those major roads will be in poor condition by 2025. With the “Pure Michigan” campaign spending money to draw travelers to Michigan, and countless other industries relying on surface transportation, it was clear that funding infrastructure improvements was overdue.

Transportation has long been a major priority for the Grand Rapids Area Chamber of Commerce. A 2015 member survey found that transportation was a top concern, with 64% saying that poor road conditions had an impact on their business. So, when a balanced package was being considered in the legislature to raise the $1.2 billion with a combination of new revenue and existing state dollars, the chamber moved to support the measure.  

Grand Rapids joined five other regional chambers in support of a common sense, long-term funding solution calling for $600 million in dedicated funding from existing state revenues, and $600 million in new money. The other five chambers were The Chamber of Commerce – Grand Haven, Spring Lake, Ferrysburg, the Michigan West Coast Chamber of Commerce, the Muskegon Lakeshore Chamber of Commerce, the Lansing Regional Chamber of Commerce, and the Traverse City Area Chamber of Commerce. 

According to Josh Lunger, director of Government Affairs in Grand Rapids, “the unified show of support was helpful in advancing the plan.” On Nov. 4, the Michigan Legislature passed the compromise package which was signed a week later by Gov. Rick Snyder. The $600 million in new revenue will come from $400 million from increasing the gas tax 7.3 cents per gallon and creating diesel parity, and $200 million from a 20% increase in registration fees.

The revenue increases take effect in January 2017. Moving forward, Lunger stressed the importance of working hand in hand with legislators to effectively plan for future budget pressures and the shift of $600 million in “existing state dollars". He urges deliberate and thoughtful consideration to determine where best to make changes so that important programs, such as Early Childhood Education and Workforce Development, are not compromised.

Tags: Infrastructure, Public Policy, Transportation

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Is your chamberís annual meeting this much fun?

Tania Kohut on Friday, November 13, 2015 at 12:00:00 am 
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A performance by Tony Orlando, cheerleaders, prize giveaways, a bacon mascot, trapeze artists, and a chamber president singing “You Belong To Me”: this was the Greater Lehigh Valley (PA) Chamber’s recent annual meeting and awards luncheon held earlier this month. The chamber team led by President/CEO Tony Iannelli bills the event as “the most infotaining event of the year.” It always sells out with more than 1,000 members attending.

Recognized as “not your typical annual meeting,” the chamber event is definitely fun. According to an article in The Morning Call, Tony Iannelli’s “entrance was a little more subdued than last year's, when he landed on the stage in a spacesuit to the sounds of the classic David Bowie tune ‘Space Oddity.’”

Watch highlights from this year’s annual meeting: If you think it’s pretty awesome, the chamber’s COO & EVP of Member Relations Frank Facchiano says, “Wait till you see the gala!”


Tags: annual meeting, awards, events

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Chamber Redux

Tania Kohut on Wednesday, November 11, 2015 at 12:00:00 am 
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At a time when some chambers are partnering with neighboring chambers or entering regional alliances, the Anchor Bay (MI) Chamber of Commerce went against the tide when it decided to break a four-year partnership with the Sterling Heights (MI) Regional Chamber of Commerce. The Oct. 2014 break up was a mutual decision between the two chambers after former president Lisa Edwards resigned. 

Now, what was old is new again for the Anchor Bay Chamber, as it returns to its original roots and relaunches itself to serve its local communities. After spending the past year rebuilding itself as an individual organization, the chamber is looking forward to 2016 being, as it told local newspaper, The Voice, "a break-out year." The chamber’s existing membership base is energized for the organization’s future, despite the tasks on its to-do list, which include creating a new board and developing a new website. It was evident at the chamber’s annual meeting last month. In an interview following the meeting, local business owner and chamber member Mark Miller said, “The meeting was awesome. It was positive, and those in attendance would like to see a very successful local chamber grow again.” Learn more about the Anchor Bay Chamber’s story and the spirit that is driving its exciting rebirth:



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ABCís of Running for Office

Tania Kohut on Tuesday, November 3, 2015 at 12:00:00 am 
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November is the month for politics and Michigan’s Muskegon Lakeshore Chamber of Commerce is cultivating future elected leaders by hosting a Candidate Information Workshop.

For a nominal fee, anyone interested in seeking public office – from school board to state level positions – can get a crash course on campaign rules, marketing, fundraising, and more. In an article promoting the event, Wes Eklund, chair of the chamber’s government affairs committee, commented on how, through public office, community members can be drivers for prosperity in their own backyards: "Participation in the political arena from all citizens in the community is essential for dynamic and innovative growth and development." Read more:

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Announcing DCB Live Chat Support! Plus, FY 2015 Surveys Now Open!

HERO Team/Sarah Myers on Tuesday, October 20, 2015 at 12:00:00 am 
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Fiscal Year 2015 surveys in Dynamic Chamber Benchmarking (DCB) are now open for participation, including the Salary Survey and the Operations Survey.

DCB is open 24/7, and free to members – but you can now get immediate help via live chat! So please enter your FY 2015 data now – and encourage your peers to do the same! The more data in the system, the more comprehensive the reports, and the quicker we can release FY 2015 comparisons and reports.

 What you need to know:                                                    

  1. Login here.
  2. Complete three sections:  Chamber Profile, Operations Survey, Salary Survey.
  3. Don't have time to do it all at once? Use the dynamic "Save" feature in each survey section to save your work as you go!
  4. Instant reports and comparisons are still available for FYs 2012-2014! (And the surveys never close: You can enter or update your data at any time.) 
  5. Need help? Visit our Support page and access the Quick Start Guide and Data Collection Worksheet. Use our live chat support in DCB or email us ( for assistance anytime!

For more details, visit Working with Dynamic Chamber Benchmarking.

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Chamber Statistics Snapshot Reports

Holly South on Thursday, October 1, 2015 at 11:00:00 am 
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We have several new FY 2014 reports available, based on chamber data collected in Dynamic Chamber Benchmarking:

If you have any questions about how to find these reports, please contact

Tags: HERO, Operations Survey, Salary Survey

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Developing Talent in Sarasota

Jessie Azrilian on Wednesday, September 23, 2015 at 12:00:00 am 
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As a pillar of the Greater Sarasota Chamber of Commerce’s Sarasota Tomorrow Economic Development Initiative, the Talent4Tomorrow Partnership is using a collective impact strategy to secure 30,000 new degrees by 2020. The Partnership is creating a comprehensive career pathways system, at both the high school and post-secondary level, which enhances area students’ opportunities for career exploration, skills development and placement in high-demand, high-wage careers.  As a new Partnership, Talent4Tomorrow is focused on building operational support, research, data, communication efforts and incorporating assessments.

Interview Participant: Steve Queior, CCE, President & CEO, Greater Sarasota Chamber of Commerce

Awardee Spotlight

Q: How did your community begin to focus on Education Attainment and Workforce Development?

Throughout the recession, our region experienced several rounds of painful job cuts, yet we saw employers struggling to fill open jobs due to a lack of talent. We started to feel the pain of this skills gap in our community and began to look at what chambers in other communities around the country were doing to address their workforce issues. Over a period of two years, our Chamber connected with national groups like the Association of Chamber of Commerce Executives, and learned how communities were rallying together through strategic coalitions. We knew we needed to do the same in the Greater Sarasota Area.

Q: What were the most important factors that helped spur the chamber’s efforts to strategically address local workforce issues?

The most important factors involved having the right people at the table. In addition to private sector employers, our Chamber’s board consists of the school superintendent, leaders from both city and county government, and four college presidents. During our board meetings and retreats, we have the necessary stakeholders listening to employers saying ‘hey, I read about the high unemployment rate; yet I can’t get a precision machinist at my specialty manufacturing facility;’ or ‘I can’t find skilled healthcare workers or construction workers.’ We were able to aggregate these conversations to find that it came down to four industry classifications that were the most in-need of workers. From there, we focused on a dual strategy to re-train unemployed individuals while also developing a long-term career awareness and career pathways strategy for our young people. The next factor was key community organizations- such as the community foundation and Career Edge, a group specializing in adult training and retraining- stepping up to provide funding and operational support.

Q: What are other efforts related to education and workforce development that your chamber leads?

There are four chamber-led boots-on-the-ground efforts:

Internship Database: A portal on the chamber’s website provides a space for employers to post searchable available internship opportunities for students; then we facilitate matches between the two. With support from ACCE’s Lumina Award for Education Attainment, we plan to reengineer this portal to include resources such as a “how to” workshop for employers who have not traditionally utilized interns; and a database with information on internship providers and success rates (i.e. how many of the students who get an internship go onto the next step in their schooling, what impact these internships have on graduation rates and what students go on to do in their careers).

Career Exploration: After eight months of research leading up to the launch of Talent4Tomorrow, we realized a major weakness in our community was that students lacked awareness about potential careers and how to prepare for those careers. Our partners are working on piloting a 6-week “Summer Bridge” program with Road Trip Nation, a group that creates innovative career exploration experiences and resources. Through the program, students receive scholarships covering tuition, books, etc. and complete up to six college credits by taking two courses- including “Student Life Skills,” which is a project-based curriculum developed by Road Trip Nation.  

The Chamber is launching a Young Entrepreneurs Academy (YEA!) for the Central West Coast of Florida in Fall 2015. During the twenty-one week program, middle and high school students will go on company tours, build a business plan, and launch a legally operating business. Business professionals will serve as mentors and speakers. The program has had great success in other cities, and statistics show that students that go through the YEA program progress in school, earn degrees and pursue productive careers. 

Addressing the Skills Gaps: After a labor survey conducted last year revealed a critical skills gap, a coalition of community stakeholders created a curriculum called Precision Machining. The Sarasota County Technical Institute provided the space; local counties donated a third of a million dollars for equipment; and local companies lined up to hire individuals who finished the course. Our manufacturing action team is currently working to bring the Manufacturing Skills Standards Certification into area high schools and has developed a community-wide career awareness campaign for high-demand careers in this industry.

Q: Best practices or lessons-learned to share with other chambers working on education reform?

The Chamber conducted an asset map to assess education needs in our community and get a sense of which organization was doing what. We found that efforts related to early childhood education, as well as those addressing adult workforce training and re-training, were strong.  But efforts to ensure middle and high school students were on a path to college needed to be strengthened. Right now the average age that a young person returns to college after entering the workforce directly after high school is 28. This information gave our chamber a focus moving forward.

**More lessons and insights from the 2014-15 ACCE Lumina Award Winners will be available in the upcoming Fall edition of ACCE's Chamber Executive Magazine



Tags: education, Goal 2025, higher education, Lumina, talent, workforce development

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Creating an Information Systems and Technology Education Pipeline

Analidia Ruiz on Wednesday, June 24, 2015 at 12:00:00 am 
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The Greater Omaha Chamber is committed to implementing cradle-to-career strategies that strengthen the talent development pipeline for the region’s highest-need industry sectors. Working with key partners from K-12 and higher education institutions, and their Workforce Investment Board, the Chamber is identifying opportunities to build strong curriculum and programs that support their IT sector, and promote available IT-related education and career opportunities.

Interview Participants: Sarah Moylan, Director, Talent and Workforce

Awardee Spotlight

Q: Can you provide some background on how your community began to focus on education attainment and workforce development?

A: The story begins about 5 years ago when the Greater Omaha Chamber received a grant from National Fund for Workforce Solutions. During that time, the state controlled the Workforce Investment Board (WIB), and a lot of decisions weren’t being made from a local perspective. We really wanted to get back to a place where we were directly dealing with the challenges and opportunities that existed in the community. Support from the National Fund enabled us to leverage technical expertise, build capacity within our staff and community partners, and learn from best practices and models other states had utilized in working with their WIBs. Over the next few years, the Chamber worked directly with community partners to create a new non-profit organization outside of the Chamber called Heartland Workforce Solutions. Because of the structure and sustainable system plan put in place through this organization, it eventually regained control of the WIB from the state. From there, we built the American Job Center, a new workforce center serving the region under the banner of Heartland Workforce Solutions. The center houses 15 workforce system partner organizations that provide training and education services. Having these partners and agencies under one roof really streamlines efforts and improves collaboration and communication.

Q: Today, what would you say that your chamber’s most important role is within this body of work?

A: Our main focus is to grow the economy in the Greater Omaha region to help bring prosperity to the people living in our area. To do this strategically, the Chamber has been a leader in convening stakeholders around jobs, labor, and workforce data. Data has been one of the biggest factors driving the decisions and actions of both the Chamber and Heartland Workforce Solutions. We lead with data, and in regards to educational attainment, use data as a platform to help people understand their role in driving change and improving outcomes.  

The role we play as a convener brings groups to the table that would benefit from working together to help build a better education system. Within education there are also lot of partners, such as direct service providers, working with students or adults outside of traditional institutions. Our role has been to solidify a system that’s working together—bringing philanthropy, education, government and private business to the table—to help strengthen the education pipeline.

Q: Can you tell me about your chamber's overall education and workforce development portfolio of work?

A; The chamber is leading a three-pronged strategy to build a cohesive cradle-to-career system, ensuring systems and partners are in alignment from preschool to workforce development.

The first leg of the strategy uses data to realign talent development along the P-16 pipeline in alignment with workforce needs. We convene partners to provide data on where the jobs are and what skills they require, and then work on how to realign programs, such as those focused on Information Technology and STEM, to meet those industry needs. An analysis we conducted of workforce needs for our region showed that our talent supply was not meeting industry demand, specifically in areas of IT and engineering. We had a huge demand for that type of talent, but our post-secondary completion rates in those fields were falling way behind the curve. For example, last year we surveyed 156 companies that are looking to hire over 1400 IT professionals over the next 2 years; and the number of students graduating college with those skills is nowhere near that number. The issue wasn’t that students weren’t graduating, but it was that not enough students were getting into the programs that match workforce needs. Therefore, we looked deeply into the kind of career awareness and exposure students get at a very young age that could lead them into post-secondary STEM focused programs, such as IT.

The second leg of our strategy is to grow and retain talent through career awareness programs and marketing strategies focused on engaging individuals at a young age. The ACCE Lumina Education Attainment Award is helping us expand a career awareness campaign that exposes youth to IT and other STEM careers. Marketing and promotion taking place within the schools helps shift student perceptions about IT careers and directs them to outside opportunities to work alongside IT professionals—such as camps, internships and mentorships. We also host Teacher Internships to build career awareness among students. Forty educators work with twenty participating employers over the course of a week to learn about STEM and IT careers and the kinds of skills needed to land those jobs. (See program video here.) Participating teachers are paid for their time and are required to submit new lesson plans that incorporates what they learned from their internship into their curriculum.  

The third leg of our strategy is to take on an advocacy and public policy role that drives decision-making at the local level. We were at the table advocating for new leadership within our public school system by: 1) recruiting candidates from the community to run for school board positions; and 2) serving on the selection committee for the public school superintendent. We also recently completed a bond proposal for supporting public schools, which our chamber’s board supported and helped pass locally.

Q: What best practices and/or lessons learned can you share with other chamber professionals working on education reform?

A: Having data to drive your strategies and decisions is huge. It changed the way in which we operated and gave us information that everyone could convene around, understand and utilize. Then, it’s important to understand that the power of convening partners around a common issue and finding opportunities to collaborate is far more beneficial and influential than one could possibly realize. Also, quality relationships take time to build and they require maintenance, but they’re huge for our work! Making relationships a focus of your work and being that convener that brings people together is crucial. Lastly, it’s important to respect different perspectives and what everyone brings to the table. Often when trying to influence or advance an education and workforce development issue, stakeholders will have different experiences that represent all sides and shapes of an issue. Many of us are not educators, yet we’re trying to influence what happens in education, so respect is essential when working collaboratively.

For additional chamber-led post-secondary best practices and resources, visit the Higher Education Chamberpedia page
Want to learn more? Contact

Tags: education, higher education, Lumina, workforce development

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Partnerships Achieving Bold Goals in Cincinnati

Analidia Ruiz on Monday, June 1, 2015 at 8:00:00 am 
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The Cincinnati USA Regional Chamber, among the nation's oldest and largest chambers, is working with the regional United Way to achieve a set of Bold Goals for the community by 2020. With United Way-funded Partners for a Competitive Workforce, the Chamber is helping to develop career pathways to ensure individuals gain the higher skills needed to meet employer demands.

Interview Participants:

  • Mary Stagaman, Executive Director of Agenda 360 and Vice President for Regional Initiatives, Cincinnati USA Regional Chamber
  • Janice Urbanik, Executive Director, Partners for a Competitive Workforce

Awardee Spotlight

Q: Can you provide some background on how your community began to focus on education attainment and workforce development?

A: (Janice) In 2001 our region was marked by a time of civil unrest, exacerbated by a lack of employment opportunities for many individuals in our community. Between 2001 and 2008 many regional initiatives sprouted to address the employment issue—some saw success and some did not. During this time, the National Fund for Workforce Solutions was getting ready to expand their funding to new sites across the nation. Community stakeholders saw this opportunity as a systemic approach to addressing skills gap issues that had been lingering in the community for a long time and formed a public-private partnership to apply for those funds. We launched the Greater Cincinnati Workforce Network at the Greater Cincinnati Foundation, and then in 2011 moved the network to the United Way of Greater Cincinnati for the long-term.  Shortly after, we rebranded and reframed our work as Partners for a Competitive Workforce—an umbrella organization that brings together the region’s workforce efforts and aligns them towards a shared mission.

While this work started because of disparities in the community, we were also consistently hearing from employers who had many open positions but could not find people with the right skills to fill them. Feedback from employers as well as residents in the community became the impetus behind the workforce development focus.

Q: How did your chamber become involved?

A: (Mary) The Chamber was at the table for all the discussions that led up to the creation of the original network. We were deeply engaged in a mayoral initiative at the time called Go Cincinnati (an economic development program to create jobs and grow the local tax base) to create a more strategic approach to workforce development. Since then, we have closely aligned to the work of Partners for a Competitive Workforce (PCW) and their network of intermediaries so that we can continue to get people into the labor force and into sustainable employment. Chamber leadership serves on the Advisory Council for PCW. We also created a talent pipeline manager position to ensure there was alignment with the work PCW is doing in the K-12 system. This helps eliminate the possibility for disconnects at some critical points along the career pathway.  

Q: Can you tell me about your chamber's overall education attainment and workforce development portfolio?

A: (Mary) It is important to note that we are unlike some of the other chambers in this cohort that received support through ACCE’s Lumina Award for Education Attainment. Essentially, our Chamber outsources workforce development; we rely heavily on organizations like PCW to lead the way rather than duplicate their efforts within the Chamber’s operations. We are partners not only in name; we are deeply invested in the work that they do. Furthermore, because we support the Strive Partnership and other members of a cohort using collective impact as a framework for change, it is inherent that we align the work of many organizations—including our colleges, universities and other community partners—to make sure that together we are consistently moving the needle on education attainment.

As a region, we track at about 30 percent bachelor’s degree attainment overall, which is on par with the nation as a whole. However, we know all too well that 30 percent is insufficient for us to remain economically competitive over time. So, we think it is critical to build awareness of the work that needs to be done to increase education attainment.

One specific area of concern is our African American population, for which the bachelor’s degree attainment rate is 15 percent. This is a compelling example of untapped potential in our region that we believe could be developed, grown and leveraged more effectively in a generation or two if we work to help people become more successful—starting with being prepared for kindergarten. 

A: (Janice) The Chamber is deeply involved in a number of community initiatives, and we have a tremendous network of partners all of whom work very closely through the collective impact approach.

In workforce development, we want to increase the number of training programs, workforce readiness programs, etc. to help people achieve gainful employment. Our goal is to move the percentage of individuals gainfully employed from the current 88 percent to 90 percent. You might think that’s only two percentage points, and that’s not much; but that represents 24,000 people, which is going to be a big lift in our community. We strive to work in conjunction with high-need neighborhoods to leverage their assets in order to lift them up commensurate with the goals they have for their communities. We are trying to be very strategic in applying key place-based strategies as well as multi-generational approaches.

Several of the chamber's initiatives have built strong momentum for its goals, including: the Chamber’s regional action plan, Agenda 360 and; the region’s 2020 Jobs Outlook, a shared report that forecasts future workforce opportunities to help guide curriculum and workforce preparation.

Q: How does your chamber and its partners measure/benchmark success?

A: (Mary) Since we are a tri-state region, we measure our topline success across three states: Ohio, Kentucky and Indiana. It’s a very complex political landscape that comprises 15 counties and more than 300 jurisdictions. With partners in Northern Kentucky, we started a project five years ago called Regional Indicators, which has become a brand under which we have issued a number of reports. The baseline Regional Indicators Report evaluates the status of the Cincinnati region on 15 key indicators of economic health, which are drawn from consistent and credible sources like the Census, the American Community Survey and the Bureau of Labor Statistics.

What makes the data particularly valuable is not only seeing how Cincinnati is performing on its own, but how its performance compares against a peer set of 11 other regions that it competes with for people and jobs. We were considered pretty brave when we released the first report in 2010 because Cincinnati was ranked at 10 out of 12 regions at the time. After five years, we have moved up one position in the ranking to 9 out of 12, and have seen considerable improvement in a couple of indicators including knowledge jobs; we are excited about that. The Regional Indicators report has created a really valuable community conversation about how we are stacking up as a region. It creates a sense of urgency to move the needle on the indicators that top-performing regions have in common. One of those is educational attainment.

Q: How are your education and workforce development initiatives funded?

A: (Janice) Our programs are funded by a number of organizations interested in workforce development. The bulk of our operational expenses are covered by funds that are granted to us through the United Way, which is our managing organization, but also from the community foundation and some other private foundations in our region. We get funds to cover programmatic expenses through grants from foundations like Lumina Foundation or from the National Fund for Workforce Solutions, which has a Social Innovation Fund grant. We also regularly apply for Department of Labor grants and funds from other local and national funders.

Q: What best practices and/or lessons learned can you share with other chamber professionals working on education reform?

A: (Mary)  The use of consistent, credible data is critical to both knowing if you are making a difference, but also to telling a story in a way that resonates and builds buy-in from different stakeholders. There are certainly qualitative measures of improvement that we want to continue to track, but the more that you can translate the qualitative into the quantitative, the better it tracks especially with the business community—in demonstrating the return on investment for different programs. I think that demonstrating this clearly as you make continuing investments into new programs or new initiatives is critical to getting continued funding and wide-spread community support. Underscoring both the mission (i.e. what we’re trying to achieve) and really good metrics is critical to success.

 For additional chamber-led post-secondary best practices and resources, visit the Higher Education Chamberpedia page
Want to learn more? Contact


Tags: education, higher education, Lumina, workforce development

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Remembering Those Who Said: "I'll go."

Mick Fleming on Friday, May 22, 2015 at 12:00:00 am 
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This particular holiday always gets me.

Wouldn’t it be wonderful if Memorial Day involved memories of nearly forgotten wars of prior generations. In 1866, those who envisioned the first “Decoration Day” in Waterloo, N.Y., (not far from my college campus) thought they would never experience war like the one they had just survived. But the War Between the States wasn’t even over before the wars of westward expansion flared on the prairies, soon followed by fights with Mexico, Spain, Germany and so forth. Today, our longest war (not counting the Cold one) is still not concluded in Afghanistan and the list of hot spots keeps growing.

In fact, last fall, President Obama and his generals admitted that we are simply “at war,” perhaps in perpetuity. “We’re not going to see an end to this in our lifetime,” retired Air Force general Charles F. Wald told the Washington Post soon after a similar public statement from the White House.

So how does this new reality, a continuous state of war against non-traditional stateless enemies, impact a holiday set aside to commemorate soldiers who died in service to their country? In truth, it makes Memorial Day more pertinent; it is a real-time concern. Yes, we remember with awe the bomber crews of my father’s squadron who died 70 years ago. We must also take stock, however, of those who were lost last week, and we are aware that others will fall victim to IEDs, rockets, embassy raids and equipment failure next week. Sadly, in 2015, Memorial Day does not require acute memory power.

So, please celebrate this weekend by watching the little leaguers march (meander aimlessly) in the annual parade, or by shopping for sales at the tire store. The people who are in harms’ way tell me they want us to enjoy every American pastime and picnic. But I hope we will also pause for just a second or two to “decorate” the memories of those who said: “I’ll go.”

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