Virtual Reference Desk
Need contact information for someone you just heard about? How about ideas for fundraising? Want to know which chambers have developed apps for mobile devices? Need help figuring out what to do when a board member resigns? Let ACCE answer the who, what, when and why questions you have on the job. Expect a reply within 24-48 hours.
This is a free service to ACCE members.
Call 703-998-3524 or email HERO@acce.org.
Use our contact form and make sure your question goes directly to who needs to see it.
Frequently Asked Questions
How do I access items I have purchased in the ACCE Store, such as downloadable survey reports, PDF files, and eCourses?
Click on Log In and enter your username and password. Click on My Account. Click on Online Products Purchased by Your Employer. You will see a list of items purchased by you and others at your chamber. You can download or access an item by clicking on the title.
Where can I find resources, photos, and session recordings from ACCE's Annual Convention?
Handouts and PowerPoints are available on our Convention website at this link. Photos and session recordings will also be posted here (for purchase) in the next few weeks. One session recording (audio), 60 Ideas in 60 Minutes, is available as a free download from the link above or by clicking here.
We are also posting much of this content to the appropriate Chamberpedia pages so that ACCE members will have access to this information in the future.
What is a chamber of commerce?
How many chambers of commerce are there in the United States?
As of April 2012, according to the World Chamber of Commerce Directory and the World Chambers Network, there are roughly 7200 chambers in the United States and 620 in Canada. This includes chambers of all types.
How do I start a new chamber of commerce?
See this comprehensive guide from the U.S. Chamber - A Guide to Starting and Growing a Chamber of Commerce.
See this guide to starting an association from Bob Harris of The Nonprofit Center - How to Start an Association.
I'd like information on chamber staff and CEO salaries.
ACCE's annual salary survey is available to ACCE members only. This survey is run continuously, so you may participate at any time. If you have participated in the last 12 months, then you will be able to access the results online for free. If you do not want to participate, then you may purchase a pdf of the aggregate results (compiled once yearly) for $95. Click here for more information on the salary survey.
Where can I find data to benchmark and compare my chamber with other chambers across the country?
Our annual Operations Survey takes place between January and March each year. If you participated in the survey, you can access your results for free. If you did not, you can purchase the results.
Do you offer Professional Development courses?
Yes, ACCE University ONLINE offers courses taught by chamber professionals for chamber professionals in an easy-to-use, anytime, anywhere format. Click here to learn more about ACCE University ONLINE.
Do you have recordings of your past and current webinars?
ACCE webinars are free to attend. Click here for a list of upcoming webinars.
If you want to see a recording of a past webinar, you can look at our course catalog of recorded webinars here. These are also free to watch!
We are rewriting our personnel manual. Do you have any samples?
I'd like information on the international trips ACCE is currently offering.
ACCE-Citslinc China Trip - October 5-12, 2012
What do I need to know about using social media?
ACCE has a white paper for chambers just starting out with social media.
Below are samples of social media use policies:
- Internal guidelines for social media use - Tulsa, OK
- Guidelines for Blogging and social media - Manatee Chamber of Commerce
- Internal Policy: Blogging Code of Ethics - Salem, OR
Be sure to look at our Chamberpedia page on Social Media as well for more resources and weblinks.
I'm looking for sample position descriptions. Do you have any?
In the ACCE samples library, you will find position descriptions for many of the most common positions at chambers. Click here to browse the different job titles. Click on the position title to view or download the position description.
If you are new to chambers of commerce, take a look at this article called Chambers of Commerce: The Basics.
Here is an article from Chamber Executive magazine on Starting Strong.
Here is a comprehensive guide by Bob Harris of The Nonprofit Center - Hit the Ground Running.
Is there a standard list of industry codes to classify chamber members?
I'd like Membership Retention rates for chambers across the country.
Click here for a page where you can download a pdf or Excel file of membership statistics.
Also, we have a Membership Chamberpedia page which will also link you to our Chamberpedia pages on Membership Retention, Sales, and more.
I want information about Annual Convention.
To download resources from this year's convention, visit this page.
We look forward to seeing you next for ACCE's Annual Convention in Oklahoma City on July 24-27, 2013!
What is the right size for a chamber board?
I need some help managing my volunteers.
Check out our Volunteer Management Chamberpedia page for information, resources, and links.
What revenue sources are available to chambers?
Chamber Executive Magazine Fall 2009: Membership and Non-Dues Revenue
I'm not sure if my chamber is doing enough in economic development. I'd like some resources on this.
Tell me about ACCE.
The American Chamber of Commerce Executives (ACCE) is a national association uniquely serving individuals involved in the management of chambers of all sizes. (What is a Chamber of Commerce?) ACCE's mission is to support and develop chamber professionals to lead businesses and their communities. The organizational vision is that ACCE is the organization of choice for chamber professionals.
ACCE currently has over 7,800 professional members in 1,400 chambers of commerce. These professionals represent local, regional, and state chambers of commerce of all sizes across the United States and Canada.
How do I join ACCE?
How much does it cost to join ACCE?
I want to know who has done __________ before? Who has experience with __________________?
Join one of our many groups on LinkedIn.com and ask your peers! We have groups for all ACCE members, communications, membership, Young Professionals, and many more! You can also search these LinkedIn groups by clicking the Search tab when you are on the group’s page. If this doesn’t answer your question, call or email our virtual reference desk, Ask ACCE.
Our CEO is retiring. What should we do?
Here is a link to download ACCE's Hiring Toolkit, a document that will walk you step-by-step through the search, interview, and hiring process for a chamber CEO.
Here is a link to three documents on succession from the ACCE Samples Library.
Once at that page, click on each link to take you to the page where you can download each file.
Here is a link to Robert Harris' webpage on CEO Performance. Click on the link for "CEO Transition Plan" to download his perspective on CEO succession. You might also find the document, "Choosing a Professional CEO" to be useful to your board. http://www.rchcae.com/ceo-performance-tools-download/
ACCE also has a 35-page book on Succession which is available on our website for $20. Here is the link to the page where you can purchase that book. You have to login with your member id and password to get the $20 price.
What are some samples of dues structures and membership applications?
The first link below is an e-book with a description of tiered dues from 5 different communities. The second is an excellent brochure from Salem, OR with a description of the different dues levels and what benefits come with each level. The third and fourth links contain different membership application samples.
ACCE e-book on Tiered Dues
Salem (OR) brochure
Oceanside Membership Application with dues schedule
Baltimore-Washington Membership Application with dues and discounts
I don't see my question in this list. What can I do?
Let ACCE answer the who, what, when and why questions you have on the job. This is a free service to ACCE members. Call 703-998-3524 or email email@example.com and expect a reply within 24-48 hours.
You can also click on Ask ACCE and fill out this form to be sure your question goes to the right person at the ACCE office.