Virtual Reference Desk
Need contact information for someone you just heard about? How about ideas for fundraising? Want to know which chambers have developed apps for mobile devices? Need help figuring out what to do when a board member resigns? Let ACCE answer the who, what, when and why questions you have on the job. Expect a reply within 24-48 hours.
Use our contact form and make sure your question goes directly to who needs to see it.
Frequently Asked Questions
How do I find or change my username and password for the ACCE website?
Current members can click here to obtain their usernames and passwords.
If you already know your username and password and would like to change it, follow these steps:
- Go to My Account and log in with your known username and password.
- Click on "Your Membership", then click on "Change My Username and Password", next click on the "Change It" link next to your login name, and then enter your new login information as desired.
- Press "Submit Changes" button when finished.
How do I update my Chamber's information, including my chamber's staff, that you have on file for me?
Instructions for Updating Chamber Information:
1.) Login to acce.org with your Username and Password (if you don't know it, click here to have your login information emailed)
2.) Click on Menu at the top of your window display, next to the Search box
3.) Select My Account from the Menu drop down
4.) Success! Now you can choose to Update your Chamber Staff, view events you have registered for or items you have purchased, view My Membership details, change your login and password, and more!
I’m getting a “page cannot be displayed” message when I try to access the ACCE website.
If you have recently installed a free antivirus software called AVAST on your computer, you may have trouble logging in to or accessing portions of the ACCE website. Here are a few simple steps to correct this issue:
- Open the AVAST main menu and select Settings.
- Click on Active Protection.
- Click on Customize next to Web Shield.
- Uncheck the box next to Enable HTTPS scanning.
You should now be able to successfully log in to your ACCE account.
Still need help? Email HERO@acce.org.
Where do I find my Member ID? Your ACCE webinar registration forms are asking for this information.
You can look up your Member ID number by following these steps:
2. Click on the Menu button (upper right) and choose "Profile Update" to view your contact information, professional interest areas, and your member ID. Or, from the same Menu, you can choose My Account. From there:
2a. Choose "My Membership" and then select "Change My Username and Password". Your ID number, name and login information will appear. From here, you can either return to the menu choices or continue on to review/change your username and password.
3. Still need help? Email HERO@acce.org.
I'm a CEO and want to know what resources are available to me and my staff through my ACCE membership.
CEOs, please use ACCE's My Account self-service menu items to access your chamber's ACCE Membership Profile, UPDATE Your Chamber's Staff, UPDATE My Chamber Information, get details on My Membership, see My Chamber's Activity, and more. Additional Chamber Membership information is available and lists the variety of benefits in your ACCE Membership. For specific membership questions, call (703) 861-9382 or email Dana Ketterling at email@example.com.
We need information on how our Chamber can become an issuing body of Certificates of Origin.
ACCE's Chamberpedia page Certificates of Origin specifically addresses this and provides numerous resources. Here are few starting points:
- Chamber Essentials for Issuing Certificates of Origin – ACCE University e-Course in 4 parts, online (requires registration fee)
- Getting Paid for Trade: Chambers and Certificates of Origin – Chamber Executive article, Fall 2010
- Read eCertify's What Every CEO Needs to Know About Certificates of Origin (PDF).
- See the Los Angeles Area Chamber of Commerce page on Certificates of Origin for their clearly articulated process, serving members of the chamber and the community at-large.
- The International Chamber of Commerce provides background information on "What is a Certificate of Origin" and the roles chambers serve in the process.
- See also eCertify, ACCE's partner in Electronic Certificates of Origin and visit the eCertify platform and access with ACCE login.
Where can I access the recording for "Sixty Membership Ideas In Sixty Minutes"?
ACCE members can purchase and listen to the session recording "60 Membership Ideas in 60 Minutes" from ACCE's 2013 Convention by visiting this link from the ACCE Store. Membership and sales professionals have 60 seconds to share one idea that works for their chamber. Hear over 60 membership professionals share their best ideas while seeing who the top three membership idea winners are as selected by a panel of membership sales experts. Duration: 59 minutes. Cost: $9.95; Pricing is for 1 year of unlimited access for all your chamber staff. The recording from the 2014 Convention is also available, free of charge.
How do I access items I have purchased in the ACCE Store, such as downloadable survey reports, PDF files, and eCourses?
Click on Log In and enter your username and password. Click on Menu and select My Account. Click on Online Products Purchased by Your Employer. You will see a list of items purchased by you and others at your chamber. You can download or access an item by clicking on the title.
I've heard about ACCE's Certified Chamber Executive (CCE) program. Where can I learn more and find out about applying?
Please visit our page Certified Chamber Executive (CCE) for complete details including Eligibility Requirements, CCE Timeline, Application Process, and FAQs. You can also learn more through this recorded webinar, Earning Your CCE, available through ACCE University.
Where can I find resources, photos, and session recordings from ACCE's Annual Convention?
For more about ACCE's 2015 Convention, visit this link. We look forward to seeing you in Montreal, Canada, August 11-14, 2015!
Resources from the 2013 Convention are available on our 2013 Convention Round up page.
We also post Convention handouts and materials to the appropriate Chamberpedia pages so that ACCE members will have access to previous Convention resources.
What is a chamber of commerce?
Review Chambers of Commerce: The Basics, which was created to explain the roles of chambers of commerce to those new to chambers.
How many chambers of commerce are there in the United States?
As of November 2015, according to the World Chamber of Commerce Directory, there are roughly 7,012 chambers in the United States and 586 in Canada. This includes chambers of all types. Additionally, there are 223 Foreign Chambers of Commerce Abroad and 79 U.S. Chambers of Abroad. These numbers can change month to month. Please visit the World Chamber of Commerce Directory to obtain up-to-date information or to purchase the annual chamber directory. Additional directories are found through the World Chambers Network and the U.S. Chamber of Commerce directory.
How do I start a new chamber of commerce?
See this comprehensive guide from the U.S. Chamber - A Guide to Starting and Growing a Chamber of Commerce (pdf).
I'd like information on chamber staff and CEO salaries.
ACCE’s Operations and Salary Surveys are now combined into one powerful new platform – Dynamic Chamber Benchmarking. Members can access both the Operations Survey and the Salary Survey (restricted access to CEO members or their delegates – contact HERO@acce.org for any access requests) through the platform, 24/7. Data is easily added and reports, comparisons, charts, graphs, and downloads are quickly obtained with customized benchmarking options and filters specific to your chamber. Dynamic Chamber Benchmarking is FREE for members to access and all participants receive data and downloads for free. In Dynamic Chamber Benchmarking, the Operations Survey section provides chambers with information they can use to establish comparisons and benchmarks with similar chambers of commerce; the Salary Survey offers members the most accurate and reliable compensation information for the chamber industry.
Members can also still access the 2013-14 Salary Survey publication, using data from nearly 400 chambers who participated in the survey in 2013. You can purchase the full report now through this link at the ACCE Store. If you only need data on CEO compensation, you can purchase the CEO stats only through the ACCE store. Read more about accessing previous reports from the Salary (Compensation & Benefits) Survey here.
Where can I find data to benchmark and compare my chamber with other chambers across the country?
ACCE’s Operations and Salary Surveys are now combined into one powerful platform – Dynamic Chamber Benchmarking. Members can access both the Operations Survey and the Salary Survey (restricted access to CEO members or their delegates – contact HERO@acce.org for any access requests) through the platform, 24/7. Data is easily added and reports, comparisons, charts, graphs, and downloads are quickly obtained with customized benchmarking options and filters specific to your chamber. Dynamic Chamber Benchmarking is FREE for members to access and all participants receive data and downloads for free. In Dynamic Chamber Benchmarking, the Operations Survey section provides chambers with information they can use to establish comparisons and benchmarks with similar chambers of commerce; the Salary Survey offers members the most accurate and reliable compensation information for the chamber industry.
For the Membership Statistics report (a section of the Operations Survey report with only Member Stats) is available either through Dynamic Chamber Benchmarking with your chamber's customized comparisons or download the free mini publication.
Do you offer Professional Development courses?
Yes, ACCE University ONLINE offers courses taught by chamber professionals for chamber professionals in an easy-to-use, anytime, anywhere format. Click here to learn more about ACCE University ONLINE.
Do you have recordings of your past and current webinars?
Yes! ACCE webinars are free to attend. Click here for a list of upcoming webinars.
If you want to see a recording of a past webinar, you can look at our course catalog of recorded webinars here. These are also free to watch!
We are rewriting our personnel manual. Do you have any samples?
What do I need to know about using social media?
ACCE has a white paper for chambers just starting out with social media.
Below are some samples of social media use policies:
- Social Media Policy - Greater Killeen, TX
- Social Media Policy - Chester County, PA
- Internal Guidelines for Social Media Use - Tulsa, OK
Also available is the handout from the social media session at the 2014 ACCE Convention, "Using Social Media to Gain New Members."
Be sure to look at our Chamberpedia page on Social Media for more resources.
I'm looking for sample position descriptions. Do you have any?
In the ACCE samples library, you will find position descriptions for many of the most common positions at chambers. Click here to browse the different job titles. Click on the position title to view or download the position description.
Help! I'm a brand new chamber CEO. What do I do now?
If you are new to chambers of commerce, take a look at this resource called Chambers of Commerce: The Basics.
Here is an article from Chamber Executive magazine on Starting Strong.
New CEOs, staff members, and board members will all benefit from completing Chamber 101: Introducing the Work of Chambers of Commerce, one of ACCE's e-Course designed to give an overview and highlights the work of chambers. This online course is designed to both work in tandem with chamber staff and board orientation programming, while offering a flexible training tool that can be incorporated into any chamber retreat, lunch-n-learn or training activity.
There are numerous webinar recordings (free) and eCourses in our Professional Development section, such as Proven Strategies for New CEOs Webinar presented by Todd P. Murphy, President, Jefferson (LA) Chamber. Download the presentation slides here.
From our Toolkits page, read the Government Relations 101: Making Your Chamber Make a Difference Toolkit and access additional Toolkits.
Get familiar with Dynamic Chamber Benchmarking with ACCE’s Operations and Salary Surveys, where you can participate in the surveys and obtain free, customized reports and chamber statistics. Or access the Membership Statistics mini report for quick stats.
I’m new to working with non-profit boards. What resources can help me get started?
Review the resources from the Governance and Leadership Chamberpedia section specifically on boards.
- Board Composition and Responsibilities
- Board Management and Conflict
- Board Meetings and Retreats
- Board Member and CEO Relationships
- Future of Chambers
- Succession Planning
- Volunteer Management
View the book list on boards in ACCE’s Bookstore. These can be purchased through the links provided or visit your local library.
Read the article How to Be a Better Nonprofit Board Member from Stanford Business to apply the fundamentals of corporate governance to charitable work.
Is there a standard list of industry codes to classify chamber members?
We suggest using this subset of NAICS codes which can be tailored to meet the needs of your chamber.
I'd like Membership Retention rates for chambers across the country.
For membership retention rates and other membership statistics, access ACCE's survey platform – Dynamic Chamber Benchmarking which combines the Operations and Salary Surveys into one powerful benchmarking and statistics system. Members can access Membership Statistics through the Operations Survey section in the platform, which is available 24/7. Complete the Operations Survey section and go to the Reports tab where you can download either a full Operations Report, or just the Membership Statistics report. Reports are customized to your chamber and you can quickly view your percentile ranking in the reports.
Members can also download the free Membership Statistics report mini-publication (which contains only the Members Statsa section of from the full Operations Survey report).
Additionally, ACCE has a Membership Management Chamberpedia page which will also link you to our resources on Membership Retention, Sales, and more.
What is the right size for a chamber board?
I need some help managing my volunteers.
Check out our Volunteer Management Chamberpedia page for information, resources, and links.
What revenue sources are available to chambers?
I'm not sure if my chamber is doing enough in economic development. I'd like some resources on this.
Check out our Economic and Community Development Chamberpedia page for information, resources, and links.
Tell me about ACCE.
The American Chamber of Commerce Executives (ACCE) is a national association uniquely serving individuals involved in the management of chambers of all sizes. (What is a Chamber of Commerce?) ACCE's mission is to support and develop chamber professionals to lead businesses and their communities. The organizational vision is that ACCE is the organization of choice for chamber professionals. ACCE was established in 1914 and our mission is to support and develop chamber professionals to lead businesses and their communities. Read more about ACCE here.
ACCE currently has over 7,800 professional members in 1,400 chambers of commerce. These professionals represent local, regional, and state chambers of commerce of all sizes across the United States and Canada.
How do I join ACCE?
Contact Dana Ketterling at (703) 861-9382.
How much does it cost to join ACCE?
I want to know who has done __________ before? Who has experience with __________________?
ACCE's Networks are a fantastic resource. Join one of our many groups on LinkedIn.com and ask your peers! We have groups for all ACCE members, communications, membership, Young Professionals, and many more! You can also search these LinkedIn groups by clicking the Search tab when you are on the group’s page. ACCE's Divisions also provide great peer-to-peer opportunities and some Divisions have their own specific LinkedIn groups. Sign up for an ACCE Division in your interest area today!
If this doesn’t answer your question, call or email our virtual reference desk, Ask ACCE.
Our CEO is retiring. What should we do?
Here is a link to download ACCE's Hiring Toolkit, a document that will walk you step-by-step through the search, interview, and hiring process for a chamber CEO.
Visit our Chamberpedia page on Succession Planning or see more Succession examples from the ACCE Samples Library. Once at that page, click on each link to take you to the page where you can download each file.
Here is a link to Robert Harris' web resources on CEO Performance. Click on the link for "CEO Transition Plan" to download his perspective on CEO succession. You might also find the document, "Choosing a Professional CEO" to be useful to your board.
ACCE also has a 35-page book on Succession which is available through the ACCE Store. Members will need to login with your username and password to download the e-book.
What are some samples of dues structures and membership applications?
ACCE has numerous resources on Dues structures. Start by visiting the Chamberpedia page on Dues Models, part of the Membership Management section. We have specific examples and models on the Fair Share Dues page and the Tiered Dues page.
Guides on dues models include:
- Dues chapter from ACCE's Chamber Revenue Model Whitepaper - Free 76-page white paper that examines income trends for chambers of commerce (December 2013)
- Revenue Models: Choose Your Dues, article by Katherine House, Chamber Executive magazine (Fall 2013)
- Revenue Models: The Impact of Gen Y on Chamber Revenue, article by Sarah Sladek, Chamber Executive magazine (Fall 2013)
- ACCE e-book on Tiered Dues
Need help? Ask ACCE your question!
I don't see my question in this list. What can I do?
Let ACCE answer the who, what, when and why questions you have on the job. This is a free service to ACCE members. Call 703-998-3524 or email firstname.lastname@example.org and expect a reply within 24-48 hours.
You can also click on Ask ACCE and fill out this form to be sure your question goes to the right person at the ACCE office.