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The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social

by Jay Baer and Amber Naslund

The social web has changed the way we do business forever. The future of your company is not in measured, considered responses and carefully planned initiatives. Business today is about near-instantaneous response. About doing the best you can with extremely limited information. About every customer being a reporter, and every reporter being a customer. About winning and losing customers in real-time, every second of every day. About a monumental increase in the findable commentary about our companies.

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The Rare Find: Spotting Exceptional Talent Before Everyone Else

by George Anders

Anyone who recruits talent faces the same basic challenge, whether we work for a big company, a new start-up, a Hollywood studio, a hospital, or the Green Berets. We all wonder how to tell the really outstanding prospects from the ones who look great on paper but then fail on the job. Or, equally important, how to spot the ones who don't look so good on paper but might still deliver extraordinary performance.

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The Seamless City: A Conservative Mayor's Approach to Urban Revitalization that Can Work Anywhere

by Rick Baker

Rick Baker, former mayor of St. Petersburg, Florida, provides a compelling—and challenging—answer: by making American cities great. And great cities are built first of all through strong leadership. During his two terms in office, Rick Baker worked toward a clear, uncompromising goal: to make St. Petersburg the best city in America. He led a downtown renaissance, rebuilt the most economically depressed area of the city, attracted businesses, worked to reduce violent crime, and made public schools a city priority—all with measurable results. The Seamless City offers practical advice, based on his nine years of experience in City Hall, to show how every mayor and city council can make their city dramatically better.

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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

by Fred Reichheld and Rob Markey

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.

You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.

In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:

• Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success
• Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers
• Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business

Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

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Upgrade to Free: The Best Free & Low-Cost Online Tools and Apps

by Beth Ziesenis

Upgrade to Free is your guide to apt applications for your computer, as well as your smart phone, to make your life easier. Whether it's alphabetizing a list, organizing a meeting, or even an app that scans through your computer to find and delete large files to make room on your hard drive, Beth Ziesenis has found an app that can make any part of your computer life easier and less complicated.  Beth is also available for speaking gigs and is an ACCE member.  Visit her website at askbethz.com.  

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When the Boomers Bail: A Community Economic Survival Guide

by Mark Lautman

As the industrialized world recovers from the great recession, we face an even graver economic threat. A structural shortage of qualified workers is creating a zero-sum labor market that is forcing communities to steal talent from each other in order to survive and grow. In When the Boomers Bail, economic architect Mark Lautman details the causes of the problem, explains how it changes the game, and what you can do about it.

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When we are the foreigners: What Chinese think about working with Americans

by John Doggett, Orlando Kelm, Haiping Tang

Of course it is a matter of your starting point, but as Americans, don’t we usually think of the other guys as the foreigners? After all, they are the ones who talk with an accent, right? When We Are the Foreigners provides readers a new perspective, seeing international business from the vantage point of the Chinese. What is it like for them to handle working with Americans?

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Boards on Fire! Inspiring Leaders to Raise Money Joyfully

by Susan Howlett

This essential manual identifies the obstacles that keep leaders from fulfilling their responsibilities - and offers simple steps for overcoming each barrier. You'll learn: - Why board members struggle with asking - What gets board members excited about raising money - Which donors and prospects they should focus on - How to turn trustees into compelling ambassadors - What board members need to be successful fundraisers

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Eat, Drink and Succeed: Climb Your Way to the Top Using the Networking Power of Social Events

by Laura Schwartz

With no political connections, communications wunderkind Laura Schwartz networked her way from answering phones for President Clinton’s press office at age 19 to producing more than 1,000 events as the White House Director of Events. In her first book, “Eat, Drink & Succeed,” Schwartz, now a professional speaker and national television commentator, shows how the secrets that propelled her to success can do the same for you.

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Fascinate: Your 7 Triggers to Persuasion and Captivation

by Sally Hogshead

Why are you captivated by some people but not by others? Why do you recall some brands yet forget the rest? In a distracted, overcrowded world, how do certain leaders, friends, and family members convince you to change your behavior? Fascination: the most powerful way to influence decision making. It’s more persuasive than marketing, advertising, or any other form of communication. And it all starts with seven universal triggers: Passion, Mystique, Prestige, Power, Rebellion, Alarm, and Trust.

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