Virtual Reference Desk
Need contact information for someone you just heard about? How about ideas for fundraising? Want to know which chambers have developed apps for mobile devices? Need help figuring out what to do when a board member resigns? Let ACCE answer the who, what, when and why questions you have on the job. Expect a reply within 24-48 hours.
Use our contact form and make sure your question goes directly to who needs to see it.
Frequently Asked Questions
How do I reset my password?
To obtain your username and password, you can request it here.
If you already know your username and password and would like to change it, follow these steps:
- Go to My Account and log in with your known username and password.
- Click on "Your Membership", then click on "Change Your Username and Password", next click on the "Change It" link next to your login name, and then enter your new login information as desired.
- Press "Submit Changes" button when finished.
If you need assistance, please email HERO@acce.org.
How do I obtain or find my login for the ACCE website?
If you are a current member, you can request your login in here.
I'm a CEO and want to know what resources are available to me and my staff through my ACCE membership?
Visit our CEO Welcome page to review and update your ACCE Membership Profile, Update Your Employee List, and learn about the benefits and resources available to you and your staff through ACCE. Additional Chamber Membership information is available and lists the variety of benefits in your ACCE Membership. For specific membership questions, call (703) 861-9382 or email Dana Ketterling at firstname.lastname@example.org.
We need information on how our Chamber can become an issuing body of Certificates of Origin.
ACCE's Chamberpedia page Certificates of Origin specifically addresses this and provides numerous resources. Here are few starting points:
- Chamber Essentials for Issuing Certificates of Origin – ACCE University e-Course in 4 parts, online (requires registration fee)
- Getting Paid for Trade: Chambers and Certificates of Origin – Chamber Executive article, Fall 2010
- Read eCertify's What Every CEO Needs to Know About Certificates of Origin (PDF).
- See the Los Angeles Area Chamber of Commerce page on Certificates of Origin for their clearly articulated process, serving members of the chamber and the community at-large.
- The International Chamber of Commerce provides background information on "What is a Certificate of Origin" and the roles chambers serve in the process.
- See also eCertify, ACCE's partner in Electronic Certificates of Origin and visit the eCertify platform and access with ACCE login.
Where can I access the recording for "Sixty Membership Ideas In Sixty Minutes"?
ACCE members can purchase and listen to the session recording "60 Membership Ideas in 60 Minutes" from ACCE's 2013 Convention by visiting this link from the ACCE Store. Membership and sales professionals have 60 seconds to share one idea that works for their cahmber. Hear over 60 membership professionals share their best ideas while seeing who the top three membership idea winners are as selected by a panel of membership sales experts. Duration: 59 minutes. Cost: $9.95; Pricing is for 1 year of unlimited access for all your chamber staff.
How do I access items I have purchased in the ACCE Store, such as downloadable survey reports, PDF files, and eCourses?
Click on Log In and enter your username and password. Click on My Account. Click on Online Products Purchased by Your Employer. You will see a list of items purchased by you and others at your chamber. You can download or access an item by clicking on the title.
I've heard about ACCE's Certified Chamber Executive (CCE) program. Where can I learn more and find out about applying?
Please visit our page Certified Chamber Executive (CCE) for complete details including Eligibility Requirements, CCE Timeline, Application process, and FAQs. You can also learn more through this recorded webinar, Earning Your CCE, avaialable through ACCE University.
Where can I find resources, photos, and session recordings from ACCE's Annual Convention?
For more about ACCE's 2014 Convention, visit this link. We hope to see you in Cincinnati, August 12-15 and help us all celebrate ACCE's 100th anniversary!
For the 2013 Convention, handouts and PowerPoints are available on our 2013 Convention website at this link. Photos and session recordings are also posted here (for purchase).
We are also posting Convention handouts and materials to the appropriate Chamberpedia pages so that ACCE members will have access to previous Convention resources.
What is a chamber of commerce?
How many chambers of commerce are there in the United States?
As of October 2013, according to the World Chamber of Commerce Directory, there are roughly 7,086 chambers in the United States and 588 in Canada. This includes chambers of all types. Additionally, there are 221 Foreign Chambers of Commerce Abroad and 88 U.S. Chambers of Abroad. These numbers can change month to month. Please visit the World Chamber of Commerce Directory to obtain up-to-date information or to purchase the annual chamber directory.
How do I start a new chamber of commerce?
See this comprehensive guide from the U.S. Chamber - A Guide to Starting and Growing a Chamber of Commerce (pdf).
I'd like information on chamber staff and CEO salaries.
ACCE's salary and benefits survey offers members the most accurate and reliable compensation information for the chamber industry. ACCE member CEO's may take the survey and download a spreadsheet of results at anytime. We have just published a new 2013-14 Salary Survey publication, using our most up-to-date data from nearly 400 chambers who participated in the survey in 2013. You can purchase the full report now through this link at the ACCE Store. Price is $175 for *participants, $350 for non-participants. (*Note: participants from 1/1/2013 to 10/31/2013) If you only need data on CEO compensation, you can purchase the CEO stats only through the ACCE store. Click here for more information on the Salary and Benefits Survey.
Where can I find data to benchmark and compare my chamber with other chambers across the country?
Our annual Operations Survey takes place between February and March each year. If you participated in the survey, you can access your results for free. If you did not, you can purchase the results.
Do you offer Professional Development courses?
Yes, ACCE University ONLINE offers courses taught by chamber professionals for chamber professionals in an easy-to-use, anytime, anywhere format. Click here to learn more about ACCE University ONLINE.
Do you have recordings of your past and current webinars?
ACCE webinars are free to attend. Click here for a list of upcoming webinars.
If you want to see a recording of a past webinar, you can look at our course catalog of recorded webinars here. These are also free to watch!
We are rewriting our personnel manual. Do you have any samples?
What do I need to know about using social media?
ACCE has a white paper for chambers just starting out with social media.
Below are samples of social media use policies:
- Internal guidelines for social media use - Tulsa, OK
- Guidelines for Blogging and social media - Manatee Chamber of Commerce
- Internal Policy: Blogging Code of Ethics - Salem, OR
Be sure to look at our Chamberpedia page on Social Media as well for more resources and weblinks.
I'm looking for sample position descriptions. Do you have any?
In the ACCE samples library, you will find position descriptions for many of the most common positions at chambers. Click here to browse the different job titles. Click on the position title to view or download the position description.
Help! I'm a brand new chamber CEO. What do I do now?
If you are new to chambers of commerce, take a look at this article called Chambers of Commerce: The Basics.
Here is an article from Chamber Executive magazine on Starting Strong.
Review ACCE's CEO Welcome page to complete your ACCE Membership Profile, Update Your Employee List, and learn about the benefits and resources available to you and your staff through ACCE.
New CEOs, staff members, and board members will all benefit from completing Chamber 101: Introducing the Work of Chambers of Commerce, one of ACCE's e-Course designed to give an overview and highlights the work of chambers. This online course is designed to both work in tandem with chamber staff and board orientation programming, while offering a flexibile training tool that can be incorporated into any chamber retreat, lunch-n-learn or training activity.
As the incoming president and new CEO, you will learn from ACCE's step-by-step e-Course, Hit the Ground Running: President's First 100 Days, which covers topics from planning to appointments, in this 45 minute course, available for purchase through the ACCE Store.
Is there a standard list of industry codes to classify chamber members?
I'd like Membership Retention rates for chambers across the country.
Click here for a page where you can download a pdf or Excel file of membership statistics.
Also, we have a Membership Management Chamberpedia page which will also link you to our Chamberpedia pages on Membership Retention, Sales, and more.
I want information about Annual Convention.
To download resources from this year's convention, visit this page.
We look forward to seeing you next for ACCE's Annual Convention in Cincinnati, OH on August 12-15, 2014!
What is the right size for a chamber board?
I need some help managing my volunteers.
Check out our Volunteer Management Chamberpedia page for information, resources, and links.
What revenue sources are available to chambers?
I'm not sure if my chamber is doing enough in economic development. I'd like some resources on this.
Check out our Economic and Community Development Chamberpedia page for information, resources, and links.
Tell me about ACCE.
The American Chamber of Commerce Executives (ACCE) is a national association uniquely serving individuals involved in the management of chambers of all sizes. (What is a Chamber of Commerce?) ACCE's mission is to support and develop chamber professionals to lead businesses and their communities. The organizational vision is that ACCE is the organization of choice for chamber professionals. ACCE was established in 1914 and our mission is to support and develop chamber professionals to lead businesses and their communities. Read more about ACCE here.
ACCE currently has over 7,800 professional members in 1,400 chambers of commerce. These professionals represent local, regional, and state chambers of commerce of all sizes across the United States and Canada.
How do I join ACCE?
Contact Mark Skaggs by phone at 703-998-3542 or by email at email@example.com.
How much does it cost to join ACCE?
I want to know who has done __________ before? Who has experience with __________________?
Join one of our many groups on LinkedIn.com and ask your peers! We have groups for all ACCE members, communications, membership, Young Professionals, and many more! You can also search these LinkedIn groups by clicking the Search tab when you are on the group’s page. If this doesn’t answer your question, call or email our virtual reference desk, Ask ACCE.
Our CEO is retiring. What should we do?
Here is a link to download ACCE's Hiring Toolkit, a document that will walk you step-by-step through the search, interview, and hiring process for a chamber CEO.
Here is a link to three documents on succession from the ACCE Samples Library.
Once at that page, click on each link to take you to the page where you can download each file.
Here is a link to Robert Harris' webpage on CEO Performance. Click on the link for "CEO Transition Plan" to download his perspective on CEO succession. You might also find the document, "Choosing a Professional CEO" to be useful to your board. http://www.rchcae.com/ceo-performance-tools-download/
ACCE also has a 35-page book on Succession which is available on our website for $20. Here is the link to the page where you can purchase that book. You have to login with your member id and password to get the $20 price.
What are some samples of dues structures and membership applications?
The first link below is an e-book with a description of tiered dues from 5 different communities. The second is an excellent brochure from Salem, OR with a description of the different dues levels and what benefits come with each level. The third and fourth links contain different membership application samples. View more resources (including applications, brocures, and web links, Quickpolls, Samples, and Presentations) through our Chamberpedia section on Membership and the page on Membership Investment Management.
ACCE e-book on Tiered Dues
Salem (OR) brochure
Oceanside Membership Application with dues schedule
Baltimore-Washington Membership Application with dues and discounts
I don't see my question in this list. What can I do?
Let ACCE answer the who, what, when and why questions you have on the job. This is a free service to ACCE members. Call 703-998-3524 or email firstname.lastname@example.org and expect a reply within 24-48 hours.
You can also click on Ask ACCE and fill out this form to be sure your question goes to the right person at the ACCE office.