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ACCE University Online - Webinars

Webinar Catalog

ACCE University Online offers live and recorded webinars covering many chamber-related topics. All our online programming is developed by industry professionals who are familiar with our business. If you are not able to attend the live event, no worries. ACCE University Online webinars are recorded and made available online, accessible from the comfort of your home or office, 24/7.

What is a Webinar?

A webinar offered through ACCE University Online is a FREE seminar presented via a conference call with web participation. To register for our FREE live interactive webinars go to our Events page and select the webinar topic that interests you. 

If there is a webinar that you would like to see offered through ACCE University Online or you have a course that you would like to present, contact Susan McGuire at 703-998-3572 or email [email protected].

Latest Webinars from ACCE:

To access a recorded webinar from our chamber library, simply click on the webinar icon of your choice from the list below.

The U.S. Chamber Accreditation Process  (12/7/2017)

Presented by Ali Ehrlich, IOM, CAE, U.S. Chamber Director of Operations, Political Affairs & Federation Relations; Gary Mabrey, CCE, President & CEO, Chamber of Commerce serving Johnson City, Jonesborough, and Washington County (Tenn.); Jim Fram, former President & CEO, Greater Hot Springs Chamber of Commerce (Ark.); and Dianne Callahan, Vice President of Organizational Development, Cookeville-Putnam County Chamber of Commerce (Tenn.)

Link to presentation slides

U.S. Chamber Accreditation web page

Customer Care: The Key to Retention Success (11/9/2017)

Presented by Nicki Andereson, President and CEO, Naperville Area Chamber of Commerce 

Link to presentation slides

What to Expect from your Chamber

Afterschool STEM for Tomorrow's Workforce (11/7/2017)

Presented by David Beard, Policy and Advocacy Director, School's Out Washington; Cynthia Bennett, Vice President of Education, South Carolina Chamber of Commerce; Alisha Benson, Chief Operations Officer, Greater Spokane Incorporated; Meg Lindsay, Director, Education & Workforce/Spokane STEM, Greater Spokane Incorporated; and Zelda Waymer, Executive Director, SC Afterschool Alliance

Link to presentation slides

Membership Recognition, Part 2: Membership Achievement Awards (10/18/2017)

Presented by Sandra Brewer, Vice President of Member-Investor Services, Chattanooga Area Chamber; and Sarah Melby, Director, ACCE Information & Research

Link to presentation slides

Dynamic Chamber Benchmarking Information

Earning Your CCE (10/11/2017)

Presented by Linda Rabe, President & CEO of the Rapid City Area Chamber of Commerce and Chair-Elect of the CCE Commission; and Susan McGuire, ACCE Manager, Professional Development & Programs 

Link to presentation slides

Intent to Apply form

CCE Application and Guidelines

CCE Recommended Reading and Body of Knowledge

Divergent Leadership: Understanding Disruption, Design Thinking and Divergent Leadership (9/26/2017)

Presented by Michael Maness, Co-Founder, Subculture

ACCE E-Tour, Fall 2017 edition (9/21/2017)

Presented by Sarah Melby, Director, ACCE Information & Research; Dana Ketterling, ACCE Resource Development Officer; and Susan McGuire, ACCE Manager, Professional Development & Programs

Link to ACCE Fast Facts Guide

Communicating Your Chamber's Value (9/7/2017)

Presented by Shari Pash, Founder, Strategic Solutions for Growth

Link to presentation slides

Membership Recognition, Part 1: Sales Contest and Lifetime Sales Achievement Awards (8/9/2017)

Presented by Kelly Fanelli, Membership Director, Chamber of Commerce of the Palm Beaches, and Susan McGuire, Manager of Professional Development and Programs, ACCE

Link to presentation slides

Link to Membership Development Division, Sales Contest, and Lifetime Sales Achievement Award pages

Sales Contest Entrance Form

Lifetime Achievement Awards Recognition Form (due June 1, 2018)

Developing the Character of our Future Workforce (5/24/2017)

Presented by Aaron Jiron, Senior Program Officer, S.D. Bechtel, Jr. Foundation; Debbi Moore, President and CEO, Las Cruces Chamber of Commerce; and Rhetta Hunyady, Vice President, Education and Training, Flint & Genesee Chamber of Commerce 

(Recording not available)

Link to presentation slides

ACCE E-Tour, Spring 2017 edition (5/18/2017)

Presented by Sarah Melby, Director, ACCE Information & Research; Dana Ketterling, ACCE Resource Development Officer; and Susan McGuire, ACCE Manager, Professional Development & Programs

Link to ACCE Fast Facts Guide

Tales of Renewal (5/4/2017)

Presented by Candace Boothby, CCE, President & CEO of the Newnan-Coweta Chamber of Commerce, Inc.; Robert Heidt, Jr., President & CEO of the Glendale Chamber of Commerce; and Chris Mead, Senior Vice President, ACCE

Link to presentation slides

Handout - Responses to a NO

Effective Chamber Dashboard Reports (4/27/2017)

Presented by Jodie Perry, President, Richland Area Chamber of Commerce; Tony Felker, President & CEO, Frisco Chamber of Commerce, and Sarah Melby, ACCE Director of Information and Research

Link to presentation slides

Link to dashboard components handout

Federal Transit Funding at Risk (4/20/2017)

Presented by Geoff Anderson, President & CEO, Smart Growth America; Jeffrey Boothe, Chair, Capital Investment Grants Working Group, Executive Director, Community Streetcar Coalition, and President, Boothe Transit Consulting LLC; Mark Fisher, Chief Policy Officer, Indianapolis Chamber; and Adrea Turner, Director, Transportation for America

Link to presentation slides

Membership Statistics in Dynamic Chamber Benchmarking (4/19/2017)

Presented by Sarah Melby, ACCE Director of Information & Research, and Susan McGuire, ACCE Manager, Professional Development & Programs

Link to Membership Statistics DCB Guide

Cathi Hight Benchmarking Best Practices Webinar

From the Winner's Circle: 2016 Chamber of the Year Award Winners - Commerce Lexington Inc. (4/6/2017)

Presented by Amy Carrington, Director, Leadership Development, Commerce Lexington Inc.; Camden Skidmore, Vice President, Commercial Banker, WesBanco Bank; and Mark Turner, Chief Communications Officer, Commerce Lexington Inc.

Link to presentation slides

Addressing the Job Skills Disconnect Through Education Attainment (3/23/2017)

Presented by Jackie Butler, Vice President, Greater El Paso Chamber of Commerce; Tina Wirth, Vice President, Education and Workforce Development, JAXUSA Partnership; and Kathy Zandona, Senior Education Attainment Division Consultant

 

Link to presentation slides

From the Winner's Circle: 2016 Chamber of the Year Award Winners - Catawba County Chamber of Commerce (3/2/2017)

Presented by Lindsay Keisler, President/CEO, and Terra Bailey, Director of Marketing and Shareholder Relations, Catawba County Chamber of Commerce

Link to presentation slides

The Coming Jobs War, by Jim Clifton, from ACCE Bookstore

From the Winner's Circle: 2016 Chamber of the Year Award Winners - Vail Valley Partnership (2/23/2017)

Presented by Chris Romer, President & CEO, Vail Valley Partnership

Link to presentation slides 

ACCE E-Tour, Winter 2017 edition (2/15/2017)

Presented by Sarah Melby and Holly South, Directors, ACCE Information & Research; Dana Ketterling, ACCE Resource Development Officer; and Susan McGuire, ACCE Manager, Professional Development & Programs

Link to ACCE Fast Facts Guide

Emotional Intelligence - Mental Skills for Chamber Success (2/9/2017)

Presented by Bill Marklein, Community Relations Director, Sheboygan County (WI) Chamber of Commerce

Link to presentation

From the Winner's Circle: 2016 Chamber of the Year Award Winners - Southwest Indiana Chamber of Commerce  (1/26/2017)

Presented by Christy Gillenwater, CCE, President & CEO, Southwest Indiana Chamber of Commerce; Joshua Armstrong, Downtown Alliance Director; and Justin Groenert, Director of Government Relations and Public Policy, Southwest Indiana Chamber of Commerce 

Link to presentation slides

Applying for the 2017 Chamber of the Year Award  (1/19/2017)

Presented by Christy Gillenwater, CCE, President & CEO, Southwest Indiana Chamber of Commerce, and Michelle Vegliante, ACCE staff 

 

Link to presentation slides

Development Planning for Chambers (12/15/2016)

Presented by Amy Cortina, Senior Manager, Strategic Partnerships, Los Angeles Area Chamber of Commerce Foundation 

 

Link to presentation slides

The U.S. Chamber Accreditation Process (12/8/2016)

Presented by Ali Ehrlich, IOM, Director of Operations, Political Affairs and Federation Relations, U.S. Chamber of Commerce; Joe Henning, IOM, ACE, CAE, President & CEO, Aurora Regional Chamber of Commerce (IL), and Gary Mabrey, CCE, IOM, President & CEO, The Chamber of Commerce serving Johnson City (TN). 

Links to presentation resources:

-  Presentation slides

-  U. S. Chamber of Commerce accreditation page

Onboarding New Chamber Sales Professionals (11/17/2016)

Presented by Rebecca Wood, Member Services Director, Calgary Chamber of Commerce

Links to presentation resources:

-  Presentation slides

-  Job ad - Membership Sales

-  Sales activities spreadsheet

-  Prospect "board"

-  Link to purchase Remembership, by Kyle Sexton (from ACCE bookstore)

-  "Start with Why," TED talk by Simon Sinek

K-12 Innovation and Accountability (11/2/2016)

Presented by Christopher Shearer, Program Officer, Education Program, Hewlett Foundation; Liz Smith, Director of Policy and Research, Baton Route Area Chamber; and David Rattray, Executive Vice President, Education and Workforce Development, Los Angeles Chamber of Commerce

Link to presentation slides

Championing Health and Wellness: Three Approaches for Chambers (9/19/2016)

Presented by Rich Hadley, Education Attainment Division Consultant, ACCE, and President Emeritus, Greater Spokane Incorporated; and Sarah Melby, Director, Information and Research, ACCE

Link to presentation slides

The R's of Membership (9/8/2016)

Presented by Shari Pash, Founder, Strategic Solutions for Growth

Link to presentation slides

Immigration and Economic Development: A Regional Approach (7/20/2016)

Presented by Jason Mathis, Executive Vice President, Salt Lake Chamber, and Executive Director, Downtown Alliance; Kate Brick, Associate Director, State and Local Initiatives, Partnership for a New American Economy; and Mary Bontrager, Executive Vice President of Regional Workforce Development and Education, Greater Des Moines Partnership

Link to presentation slides

No More Events for Events' Sake (6/23/2016)

Presented by Shawna Burton, Executive Director of Engagement & Marketing, Greater Louisville Inc.

Link to presentation slides

Link to information about October 2016 Chamber Events Training Conference (check back for schedule and speakers in July)

Link to MacMillan decision tree matrix

Chamber Revenue Programs Survey with Chris Mead (6/9/2016)

Presented by Chris Mead, Senior Vice President, ACCE

Link to presentation slides

Mobilizing Employers to Upskill Their Employees (5/26/2016)

Presented by Bridget Netter, Director, Business Education Partnerships, Los Angeles Area Chamber of Commerce; Greg Laposa, Vice President, Education Strategies, St. Louis Regional Chamber; and Haley Glover, Strategy Director, Lumina Foundation

Link to presentation slides

From the Winner's Circle: Newnan-Coweta Chamber of Commerce (5/19/2016)

Presented by Candace Boothby, CCE, President and CEO, Newnan-Coweta Chamber of Commerce; and Mark Whitlock, CEO, Coweta County Chamber of Commerce

 

Link to presentation slides

From the Winner's Circle: Myrtle Beach Area of Commerce (5/5/2016)

Presented by Susan Phillips, Director of Marketing, Myrtle Beach Area Chamber of Commerce

Link to presentation slides

From the Winner's Circle: Greater Omaha Chamber (4/14/2016)

Presented by leadership of the Omaha Chamber: David Brown, President and CEO; Anne Branigan, Senior Vice President; and Sarah Moylan, Senior Director, Talent

 

Link to presentation slides

Proven Strategies for New CEOs (4/7/2016)

Presented by Todd P. Murphy, President, Jefferson (LA) Chamber

 

Link to presentation slides

Leadership Programs That Attract YPs (3/17/2016)

Presented by Richard Wintsch, Vice President, Leadership Development and Engagement, Greater Richmond Chamber of Commerce

 

Link to handout/presentation slides

Boost Wellness and Transform Talent (3/11/2016)

Presented by Shuma Panse, Senior Program Officer, Robert Wood Johnson Foundation; Kelly Bass Seibel, Vice President of Public Policy, Santa Rosa Chamber of Commerce; and Todd Shimkus, President, Saratoga County Chamber of Commerce

 

Link to presentation slides

Elected Official Scorecards (2/25/2016)

Presented by Robert Medler, Vice President of Government Affairs, Tucson Metro Chamber; and Glenn Oppel, Director of Government Relations, Montana Chamber

 
Link to presentation slides

From the Winner's Circle: Billings Chamber of Commerce (2/18/2016)

Presented by Billings Chamber of Commerce leadership: John Brewer, President and CEO; Jennifer Reiser, Chief Operating Officer; and Kelly McCandless, Communications Manager

 Link to presentation slides

Managing the Top of Your Desk (2/4/2016)

Presented by Diane Probst, CCE, President & CEO, Rockport-Fulton Chamber of Commerce

 Link to handout and Chamberology

From the Winner's Circle: Coastal Alabama Business Chamber  (1/21/2016)

Presented by Ed Rodriguez, President & CEO, Coastal Alabama Business Chamber

 Link to presentation slides

ACCE Education Attainment Division Community Call: Soft Skills are the New Hard Skills - Critical Training for a 21st Century Workforce (12/17/2015)

Presented by Alysia Bell, Director, Education Business Coalition, ACCE; Chris Shearer, Program Officer, Education Program, William and Flora Hewlett Foundation; David Rattray, Executive Vice President, Education & Workforce Development, Los Angeles Area Chamber of Commerce; Gilbert Zavala, Vice President, Education and Talent Development, Austin Chamber of Commerce; and Shari Newman, Program Director, YouthQuest, Flint & Genesee Chamber of Commerce

Alphabetical List of Other Recorded Webinars A-Z:

6 Steps to 6 Figure Affinity Programs
Presented by Adrina Patterson, CEO, Affinity Management Group, and Sarah Myers, Co-Director, ACCE Information Research
Link to presentation slides

ACCE Education Attainment Division Community Call: Workforce Innovation and Opportunity Act (WIOA)
Presented by Bryan Wilson, State Policy Director with the National Skills Coalition; and Scott Ellsworth, Director of Business Leaders United for Workforce Partnerships

The Age of the Customer
Presented by Jim Blasingame, President and Founder of Small Business Network, Inc.

An Introduction to Intercity Visits
Presented by: Joan Mobley, President Founder JTM Consulting; Bob Quick, President CEO, Commerce Lexington; Lynda Bebrowski, SVP Commerce Lexington

Apps Technology for Efficiency
Presented by: Ryan Evans, VP Business Community Relations, Salt Lake City Chamber of Commerce

Attracting Keeping Great Talent
Presented by: Rebecca Ryan, Next Generation Consulting

Baby Boomer Economy
Presented by: Ellen Anderson Cutter, AICP, Market St. Services

Best Free or Low-Cost Online Tools and Apps
Presentedy by Beth Ziesenis, Founder, Your Nerdy Best Friend

Big Brand, Small Budget: Marketing Secrets from Billion Dollar Brands
Presented by Gerry O'Brion of What Big Brands Know
Link to presentation slides

Boost Your Sales Without Ever Selling Again
Presented by Barry J. Moltz

Building a Stronger, More Effective Board
Presented by RaDonna Hessel, CEO, Grapevine Chamber of Commerce (Tex.)
Link to presentation slides

Building an Effective Mentor Relationship
Presented by: Tony Orange

Building A Tiered Dues Investment Schedule
Presented by: Kyle Sexton

Certificates of Origin: Behind the Crackdown - The Egyptian Consul General Explains
Presented by: His Excellency Mr. Alaa Issa, Consul General of the Arab Republic of Egypt in Houston

Chamber Affinity Programs
Presented by: Chris Mead, SVP Member Sponsor Relations and Carly Dubernas Development Manager of ACCE

Chambers Impacting Higher Education Policy
Presented by Jack Scott, former Chancellor of the California Community Colleges; David Rattray, Senior Vice President, Los Angeles Area Chamber of Commerce; and Dr. Alma Salazar, Vice President for Workforce Development, Los Angeles Area Chamber of Commerce
Link to presentation materials

Chambers of Commerce History (Born Out of Anger) Modern Challenges
Presented by: Professor Robert Bennett from the University of Cambridge

Creating Career Pathways for the Current and Future Workforce
Presented by Haley Glover, Strategy Director, Lumina Foundation; Joe Henning, CEO, Aurora (IL) Regional Chamber of Commerce; and Alison Van Dam, Vice President, Development/Operations, Metro South (MA) Chamber of Commerce
Link to presentation slides

Cultivating Grasstops
Presented by: Shaun Lumachi, President of Chamber Advocacy

Determining Your Chamber's Value
Presented by: James A. Butler, VP-Member Services, Greater Omaha Chamber

Effective Sales Management
Presented by: Carlos Phillips, VP- Member and Investor Development of Greater Loisville Inc. 

Flying by the Seat of Your Pants
Presented by Kelly Fanelli, Membership Director, Chamber of Commerce of the Palm Beaches

Freight Partners: How a 3PL Can Benefit Your Member Companies
Presented by Curt Gonya, Vice President of Sales, Group Transportation Services

Got UBIT?
Presented by:Karen A. Gries, CPA and Partner of CliftonLarsonAllen, LLP

Health Coverage for Small Business Employees
Presented by:Karen A. Gries, CPA and Partner of CliftonLarsonAllen, LLP

Healthy Employees, Healthy Communities, Healthy Economy
Presented by: David Rattray, Senior Vice President, Los Angeles Area Chamber of Commerce; Alisa May, Executive Director, Priority Spokane; Alisha Benson, Vice President of Education and Workforce Development, Greater Spokane, Inc.; Mary Manner, Great Start Collaborative, Traverse City Chamber of Commerce; and Susan Ralston, Senior Advisor, Healthy Weight Commitment Foundation;
Presentation handouts: Greater Spokane Chamber, Healthy Weight Commitment Foundation, Los Angeles Area Chamber, Traverse City Chamber

Help! I Joined the Chamber - Now What?!
Presented by Kelly Fanelli, Membership Director, Chamber of Commerce of the Palm Beaches

HERO Webinar on ACCE Education and Workforce Development Resources
Presented by ACCE Staff: Jessie Azrilian, Director of Education Partnerships and Sarah Myers, Co-Director of Information Research

HERO Webinar on Member Management Resources
Presented by ACCE Staff: Sarah Myers, Co-Director of Information Research, and Susan McGuire, Manager of Professional Development and Programs
Link to ACCE Fast Facts Guide

Indy Connect: A Case Study in Policy Development, Stakeholder Management, and Legislative Strategy
Presented by Mark Fisher, Vice President of Government Relations Policy Development of the Indy Chamber
Links to resources: presentation slides, Indy Connect briefing paper, and websites (Indy Connect and Indy Connect Now)

Infrastructure and the Future of Appropriations
Presented by Jay Byers, CEO Greater Des Moines Partnership;

Impacting Small Businesses and Gaining Their Support
Presented by Doug Minter, Business Development Manager, Knoxville Chamber of Commerce, and Mark Peachey, VP of Business Growth and International Affairs, Northern Kentucky Chamber of Commerce
Links to presentation slides set 1 and set 2

Invest Early and Often: The Economic Case for Early Childhood Education
Presented by Scott Hall, VP for Strategic Initiatives, Kansas City Chamber, Myla Calhoun, SVP of Regional Development and Public Policy, Birmingham Business Alliance, and David Rattray, Senior Vice President, Education Workforce Development, Los Angeles Area Chamber of Commerce
Link to presentation slides

Invest In America
Presented by: Aaron S. Brickman, Director of Invest In America

Launching Your Chamber's YP Group
Presented by: Ben Quintana, Boise Metro Chamber of Commerce

Leadership Styles for Chamber Success
Presented by Ali Crain, Executive Director, Kentucky Chamber of Commerce Executives (KCCE) (9/24/2015)
Links to resources: presentation slides, VIA Institute on Character website, Strength-Based Leadership (from ACCE Bookstore/Amazon)

Leading Change
Presented by: Tim Giuliani, President CEO, Gainesville Chamber of Commerce

Making Affinity Programs Work for You
Presented by Roy L. Lamphier, VP-Insurance and Affinity Programs, Detroit (MI) Regional Chamber

Managing Motivating the Next Generation
Presented by: Shira Harrington, President Founder of Purposeful Hire, Inc.

Mega Trends for Chambers in the Next Economy
Presented by: Mick Fleming, President of ACCE

Membership Statistics in Dynamic Chamber Benchmarking
Presented by ACCE Staff: Holly South, Director, Information Research; and Susan McGuire, Manager of Professional Development and Programs

The New 990 Exposed
Presented by: Peter Giersch, Managing Director, Cathedral Consulting Group, LLC

Next Generation Dues Trends: Live with Cathi Hight
Presented by Cathi Hight, CEO, Hight Performance Group

Now What? What You and Your Chamber Need to Know About Social Media

Presented by Mike Schlossberg, Mike Schlossberg Social Media
Link to presentation slides

Non-Dues Revenue - The No-Nonsense Way
Presented by: Joyce Powell-Johnson

Non-Monetary Incentives for Employees
Presented by: Albert S. Lee, Metz Lewis, LLC

Online Tools to Help Local Businesses
Presented by Anatalio Ubalde and Eric Simundza, GIS Planning

Private Foundation Grant Agreements: Basics Beyond
Presented by: Elaine Waterhouse Wilson

Pushing Your Sales Team to the Next Level
Presented by: Shaun Frecska

Regional Leadership
Presented by: Ford Foundation Fellowship for Regional Sustainable Development

Retention In a Tough Economy
Presented by: Tim Guiliani, Director of Corporate Outreach Development - Florida Chamber of Commerce

Roping Young Start-ups: A Case Study of the Bull City
Presented by: Adam Klein, Durham Chamber

Social Media for Political Advocacy
Presented by Harry J. Gold, CEO-Overdrive Interactive and Brian Sampson, E.D.-Unshackle Upstate

Stop Selling Chamber Membership Start Selling Chamber Solutions
Presented by: Frank Belzer

Talent Management: Restructuring Combining Job Descriptions
Presented by: Albert S. Lee, Mets Lewis, LLC

Telling Your Chamber's Story
Presented by Amy Smolik, Marketing & Communications Manager, Sioux Falls Area Chamber of Commerce
Link to presentation slides

Texas Travel Industry Association video
Sample media effectiveness comparison spreadsheet
Websites for DMAI (Destination Marketing Association International) and PRSA (Public Relations Society of America)

Tourism is Economic Development: Creating or Enhancing Your Chamber's Tourism Program
Presented by Nancy Millar, Vice President and Director, McAllen (TX) Chamber of Commerce
Link to Presentation slides

Value Added Benchmarking to Create More Member Value
Presented by: Stephanie Kirksey, Executive VP, Greater Richmond Chamber

Value In Membership Marketing
Presented by: Cathi Hight, President, Hight Performance Group

Web 2.0 Marketing Metrics for Your Chamber
Presented by: Kurt Moss, Director of Communications at Weblink International

The Woman Who Sold 100,000 Memberships
Presented by Lorraine Deitchman, President, Your Chamber Connection

You Said What? Three Things You Should Never Say to Your Members
Presented by: Michelle West, President, Chamber Speak

YP Sponsorship Opportunities
Presented by: Mary Johnson, Greater Columbus Georgia Chamber of Commerce and Emily Poore, Columbia Chamber of Commerce

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