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ACCE Chamber
Operations Survey Customer Measures
Retention - Member Accounts
(Total number of member accounts 2004 - Total number of cancelled member accounts 2005) ÷ Total number of member accounts 2004
Using the graphSelect Minimum, Average or Maximum button to display the chart for each.
Mouse over each bar on chart to display actual values.
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The average and high numbers in years 2001-2005 do not fluctuate much. The smaller chambers have consistently higher retention rates than the chambers in the larger groups. [Please note there was inconsistency in the definition of retention and which chambers reported retention numbers from year to year.]
Source: 2005-6 Chamber Operations Survey conducted annually by the American Chamber of Commerce Executives
© 2006 ACCE