Customer Measures (Membership satisfaction by the numbers)
- Member Retention - Member Accounts
- Member Retention - Dollars
- Net Gain - Member Accounts
- Net Gain - Dollars
- % of Members Paying per the Dues Schedule
(slides below only available to participants)
- Members/Total Businesses in Service Area
- Average Member Dues Investment
- Revenue per Member
Financial Measures (Revenue sources & financial stability)
(slides below only available to participants)
- Dues Revenue/Total Unrestricted Revenue
- Restricted Revenue/Total Unrestricted Revenue
- Event Revenue/Total Unrestricted Revenue
- Event Revenue
- Program & Publication/Total Unrestricted Revenue
- Economic Development Expense to Revenue
- Affinity Revenue/Total Unrestricted Revenue
- Public Policy Revenue/Total Unrestricted Revenue
- Other Revenue/Total Unrestricted Revenue
- Net Income
- Current Assets/Current Liabilities
- Net Assets
- Total Net Assets/Total Annual Expenses
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Internal Process Measures (Internal efficiencies)
Results available May 12th.
Growth and Stability Measures (Positive change or stable environment)
Results available May 19th.
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